Privacy Policy


Privacy Policy

Effective Date: October 2, 2024

This Privacy Policy describes how Kovex and its parent, subsidiary, and affiliate companies (collectively, “Kovex,” “we,” “our,” or “us”) collect, use, and share information about you when you engage with our services. This includes interactions on our website www.detaildash.org, and through telephone or text message (collectively, the "Kovex Services").

We understand the importance of your privacy and are committed to protecting your personally identifiable information. By using this website, you consent to the terms described in this Privacy Policy. Please also review our Terms of Use for additional information.

1. Information We Collect

We collect two types of information from you:

A. Personal Information

Personal information is information that can identify you, such as:

  • - Name

  • - Email

  • - address

  • - Phone

  • - Number

  • - Mailing address

  • - Payment information (collected when you make a booking or purchase a service)

You provide this information when you register for an account, make a purchase, or contact us directly.

B. Non-Personal Information

Non-personal information includes data that cannot be used to identify you personally. Examples include:

  • - IP address

  • - Browser type

  • - Internet Service Provider (ISP)

  • - Date and time of your visit

  • - Pages you accessed on our site

We collect non-personal information through cookies and other tracking technologies to analyze website usage and improve our services.

2. How We Use Your Information

We use the information we collect to:

  • - Provide and maintain our services

  • - Communicate with you about services, updates, and marketing

  • - Process payments and complete bookings

  • - Improve and personalize our website

  • - Prevent fraud and security risks

  • - Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies to improve user experience by remembering your preferences and tracking your usage. Cookies may also be used by third-party advertisers for personalized ad experiences. You may choose to disable cookies through your browser settings, but doing so may limit your ability to use certain features on our website.

4. Sharing Personal Information

Kovex does not sell, rent, or trade your personal information to third parties. We may share your information with trusted partners to:

  • - Process transactions (e.g., payment processors)

  • - Provide services on our behalf (e.g., customer support)

  • - Protect our legal rights and comply with legal obligations

In rare instances, we may disclose personal information to comply with a court order, law, or governmental request.

5. Data Protection Rights Under CCPA

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA):

  • - Right to Access: Request a copy of the personal data we have collected about you.

  • - Right to Deletion: Request that we delete your personal data, subject to certain exceptions.

  • - Right to Opt-Out: Request that your personal data not be sold (though we do not sell data).

If you wish to exercise any of these rights, please contact us at [email protected]. We have one month to respond to your request.

6. GDPR Data Protection Rights

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • - Right to Access

  • - Right to Rectification

  • - Right to Erasure

  • - Right to Restrict Processing

  • - Right to Data Portability

  • - Right to Object to Processing

To exercise any of these rights, contact us at [email protected].

7. Children’s Privacy

Kovex does not knowingly collect personal information from children under the age of 13. If you believe we have received such information, please contact us immediately at [email protected], and we will take steps to remove it.

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. While we strive to protect your information, no system is completely secure. You share your information with us at your own risk.

9. Links to Other Websites

Our website may contain links to third-party sites. Kovex is not responsible for the privacy practices or the content of such websites. We recommend reviewing the privacy policies of any third-party sites you visit.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be updated in this section of our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

11. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:

Kovex Support

Email:

[email protected]

Website:

www.detaildash.org

FAQS

1. What is car detailing?

Car detailing is a comprehensive and meticulous cleaning and restoration process designed to enhance the appearance of a vehicle both inside and out. It involves cleaning, polishing, and protecting various surfaces to achieve a high level of cleanliness and shine.

2. How often should I have my car detailed?

The frequency of car detailing depends on various factors such as your driving habits, environmental conditions, and personal preferences. As a general guideline, getting a full car detailing every 4-6 months is recommended to maintain the vehicle's condition. However, you might opt for more frequent detailing if you're looking to keep your car in top-notch condition at all times.

3. What's the difference between car detailing and car washing?

While both car detailing and car washing involve cleaning a vehicle, they differ significantly in terms of scope and level of attention to detail. Car washing usually focuses on removing dirt and grime from the exterior surfaces, often using automated systems. Car detailing, on the other hand, involves a thorough cleaning of both the interior and exterior, along with processes like waxing, polishing, and restoring the vehicle's surfaces to a like-new condition.

4. How long does the detail usually take?

Each detail takes a different amount of time depending on the size and dirtiness of the vehicle. On average it takes 1-3 hours for an Exterior Detail job. It takes 2-4 hours for an Interior Detail job, and it takes 3-5 hours for a Full Detail job. Call us for a better idea of time.

5. How do I book a service?

We advise you call ahead of time to make sure we can serve you. Additionally you can book an appointment anytime by phone or online. For the fastest response time you can call or text (833) 362-5714 Monday to Sunday anytime from 8 AM to 6 PM. You can also easily book online by clicking the book now button below!

6. Can you detail my car at my home, office or apartment?

Yes we can! All we need is access to electricity and water. We carry 100 ft hoses and 200 ft extension cords for water and electricity so its easy for us to access power and water at your location.

7. How long will the detail last?

Kovex prides ourselves on how long we are able to keep your car clean even after we are done detailing. We generously apply various paint, window, and plastic sealants and protectants all over your car to keep it shinning and protected for longer. We like to give our customers a lot of value for their money and making the detail job last a long time is our priority.

8. What if I don't have access to water or electricity?

Unfortunately we will not be able to serve you for the moment, but in the future we will have an alternative that would work!

Book With Us Today! No Effort Required!